Refund policy

Returns & Refunds

We want you to love every Izhiman Signature product. Because our products are food and drink, we handle returns with care for everyone's safety.

Unopened items

You can return unopened items in their original, sealed packaging within 7 days of delivery. Contact us first at Info@izhimansignature.com with your order number, and we'll tell you how to send the items back.

Opened items

For hygiene and food-safety reasons we can't accept returns of opened products, unless they are damaged, faulty or not what you ordered.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or incorrect, let us know within 48 hours of delivery and include photos of the item and packaging. We'll send a replacement or refund you in full, including the delivery fee.

Refunds

Once we receive and check a returned item, we'll confirm your refund by email. Refunds go back to your original payment method within 5–10 business days, depending on your bank. For cash-on-delivery orders we refund by bank transfer.

Delivery fees are not refundable unless the return is due to our error.

Cancellations

You can cancel an order free of charge before it has been shipped. Email us as soon as possible with your order number.

Contact

Questions about a return? Email Info@izhimansignature.com.